Return & Refund Policy
At Laxmi Enterprises Prayagraj, we aim to provide high-quality products and a smooth shopping experience. This policy explains the conditions under which returns, replacements, and refunds are accepted.
Returns Eligibility
Returns are accepted only in the following cases:
- Product received is damaged
- Product received is incorrect or different from order
Return requests must be raised within 7 days of delivery.
Return Process
To initiate a return:
- Contact us via email or phone within 7 days
- Share clear images/videos of the product and packaging
- Provide order details for verification
Our team will review your request and guide you further.
Replacement Policy
For damaged or incorrect products:
- A replacement will be provided at no extra cost
- Replacement is subject to product availability
Refund Policy
Refunds are processed in the following cases:
- Replacement is not available
- Return request is approved
Refund will be issued to the original payment method.
Refund Timeline
- Refunds are initiated after product inspection
- It may take 5–7 business days to reflect in your account
Non-Returnable Conditions
Returns will not be accepted in the following cases:
- Product used or damaged after delivery
- Missing original packaging
- Request made after 7 days
- Damage caused by misuse
Proof Requirement
To process return/replacement requests, customers must provide:
- Product images
- Packaging images
- Clear proof of damage/issue
Without proper proof, the request may be rejected.
Contact Us
For any return or refund queries:
- Email: laxmicookware@gmail.com
- Phone: 730942464
